"I just wanted to thank you for helping transform the way we reserve our courts here at the Walton Life
Fitness Center [Walmart HQ].
As a corporate fitness facility with twenty courts ranging from tennis to squash to wallyball, we have
used tennisbookings.com to help us manage the 500 plus court bookings we have per week and our members couldn't be
happier with the system. We use the site to enforce specific rules to our club and now the courts are booked
fairly with greater utilization and equal access to all.
As a manager, I like having the court reservations being booked by our members rather than the staff
as it helps us avoid he said/she said situations (member says they booked a court at one time and we have it
written down at a different time). I appreciate being able to "audit" a reservation to see who booked it and at
what time. Our members love the ability to see what courts are available 24 hours a day rather than having to
call during open hours and book over the phone. The statistics we can generate (how many ball machine hours,
lesson hours, team tennis hours, etc.) is also a very useful tool.
Support has been very prompt and helpful in accommodating all of our special programming requests
including meeting the security requirements that we required to keep our members' information safe. The
overwhelming positive feedback we have gotten from our members after just three months of using this online
scheduler, reinforces what a great decision it was to switch from our paper reservation system to
Walmart Corporate HQ
"Our tennis website has been up and running for a few months now and the feedback is beyond positive! It
is so easy to use and convenient for everyone. I've had literally NO complaints. Thank you."
Palacio Del Mar
San Diego, CA
"I just wanted to share with you how very pleased I am with the Court Reservation System, its
functionality, its administrative flexibility, user interface, the ease of transition, and superb customer service
This week, our first week of being active on the system, has proven we selected the best online court reservation
system on the market.
Your support over the past 4-6 weeks has been exceptional and has been much appreciated. You have always taking my
calls promptly and have responded quickly to all emails. This not only proves to me that you have a quality system
but you also take pride in servicing your customers.
Thank you again for the tremendous support and very successful system."
"We are a small private tennis club that relied on a phone answering system for our court bookings. We paid
the booking agency for court reservations, cancellations and inquiries. Faced with increasing costs we began
looking at a more accessible and cost effective booking solution. We looked at several systems but
'Tennisbookings.com' was by far the best solution for us. Our members love the ability to view court bookings
online, making and cancelling bookings is a 'cinch' and that came from our older members too!
The level of technical support provided during the integration into our web site was superb. The system
administration is easy to navigate and the usage reports are invaluable to us.
Monadnock Tennis Club
"I highly recommend the tennis booking system for any club or public facility. It has streamlined my
reservations and increased revenues. My members and instructors love it too! The ability to see court
availability and to reserve courts by smart phone, ipad or computer is an easy sale these days.
We also love the new membership sign up feature. Since we began our memberships have continuously grown to the
point we may have to limit them.
I only regret not getting started with tennis bookings 10 years earlier.
South Bay Tennis Center
"The YMCA started using tennisbookings.com in 2010 to manage our tennis court reservations, and immediately
received rave reviews from the staff and members alike. It has made the entire court booking process more
efficient for everyone. It has increased accuracy and eliminated early morning calls to the front desk, calls to
check on court availability and scheduling mix-ups caused by the old paper ledger system. We have
now expanded its use to include signups for events like socials, practices and USTA matches. A bonus has
been the ability to import the Y's membership database on a weekly basis to more easily track player's membership
and account status.
I would highly recommend this program to any facilities looking to manage their tennis court
Dana Lavoie, IT Consultant
YMCA of Greater Manchester NH
"As a small, seasonal tennis club we were looking for a simple system to book courts. After assessing 15
potential solutions we selected TennisBookings. It seemed to be just what we were looking for: uncomplicated and
geared exactly to our type of club. The best part of our TB experience by far has been the personalized attention.
Starting during our evaluation phase and continuing during implementation, I received a timely email or phone
response each and every time. In this day of "you figure it out" this was a wonderful change. We ended up
implementing TB smoothly over a 2 week period, winning over even the most skeptical members.
As hoped, we
now cannot imagine living without the system."
RB, Wolfeboro Tennis Club
"I started looking for a court management system for the 2009-10 season, and did look
at various alternatives, but found tennisbookings to be significantly more user-friendly
and attractive to use. And after using it over the past two years, I am still very
happy with it and so are our members, who still compliment us on getting the system.
It's both very easy and intuitive to administer, and very easy for our members to
use as well. It's very flexible and adaptable to your club's hours and booking rules,
and the help desk at tennisbookings is amazingly responsive, courteous and understandable.
If there's any problem/request, they basically fix it within 24 hours.
You can regularly update and upload your membership list to the site, which
makes it very easy for the club stewards to manage the bookings that are still done
at the club, and check if a person is a member. It's also cut down significantly
on our booking phone-ins, and associated aggravation from misunderstood messages
and booking errors and conflicts etc.
When members ask the system for an account, it generates an email that you can direct
to the person(s) best suited to approve it. That has allowed us to accept them usually
on the same day, which means they can start booking almost immediately.
You can allow members to choose to publicly show their name on a booking or
not, and you can publicly show the court use for each court, from a list of uses
you can define yourself - doubles, singles, tournament, maintenance, etc, etc. You
can advertise events, although we still use our own website for that. You can run
events and allow online sign-ups, specifying number of players, waiting list.
There are also many reports which you can generate - who booked what court, who
cancelled when, etc. etc. And everything is very easy to find. Sorry I couldn't
find something critical to say to perhaps appear more objective, but our experience
has just been entirely positive, and the learning curve was very short!"
Kingston Tennis Club
"The Portland Tennis Center and St. Johns Racquet, both facilities operated by Portland
Parks and Recreation, began using the tennisbookings system in March 2011 for our
7 indoor courts and 8 outdoor courts. The result has been significant increased
court usage, a reduction of more than 80% in our phone calls, convenience for our
customers and audit capability. Because of the initial success, we have added more
than 20 additional outdoor courts throughout the City.
Tech support is within hours, sometimes minutes! Paul is extremely helpful. We have
not experienced any major issues nor have our customers. I would highly recommend
this system. "
Portland Parks & Recreation
"Tennisbookings.com has helped our tennis facility more than double the amount of
revenue we brought in our first two years of operations. The ease of setting up
programs and processing payments has freed up our management to focus on growing
tennis programming versus dealing with labor-intensive paper registration sheets
and processing transactions individually. From court and ball-machine rentals to
private and group tennis lesson bookings, the system is a true time saver.
Our members have enjoyed using the system to register themselves and family members
in a simple and practical format. They enjoy the ability to view the court availability
without having to call in and try to speak to someone about booking a court.
Customer service at tennisbookings.com has been quick to address any issues in a
very timely manner. "
Seattle Court Sports
"Our not for profit tennis club of 600 members is based in Melbourne, Australia. We commissioned the
TennisBookings system during March 2012 as a replacement for a manual, paper based court booking system.
Since implementing the system, we have received overwhelmingly positive feedback from our members and
volunteer staff. Our members find the online system to be very intuitive and simple to use. The system has
reduced the workload on our volunteer court administrator and we have observed a discernible rise in court
utilisation. In parallel with the introduction of the system, we instigated a number of policy changes which the
system is able to enforce (for example, maximum court bookings per member) - we now have a fairer and more
equitable means of allocating courts to members.
We would recommend the system to those clubs seeking a fully featured, professionally developed system
supported by a strongly customer-focussed team"
South Hawthorn Tennis Club
"It is a pleasure for me to write a testimonial for Tennisbookings, our online reservation
system. I highly recommend the system to any tennis facility. I am the Director
at the Bobcat Tennis Center in Bozeman, Montana, we have four indoor courts and
eight out. Using the Tennisbookings online reservation system has been a huge improvement
for our facility on many levels.
Most importantly the system allows my front desk staff to easily track membership
status to ensure everyone on the court reservation has paid. Our pro staff and I
can easily make changes and reserve courts from our phones, I-pads and home computers,
so reservations and cancelations are much more accurate now. Scheduling in programs
and lessons months ahead is no problem and since our facility is at max capacity
in the winter, our reservation system is much smoother and easier for our members.
Tennisbookings also makes it much easier for me to track court usage and generate
court utilization reports.
Paul has set up our system specifically so it works perfectly for the Bobcat Tennis
Center. He has been a great pleasure to work with. He always answers the phone when
we call with questions and replies immediately when we need help with anything.
His system is affordable and he is a true professional! I would highly recommend
this system to any facility. "
Director of Tennis
Bobcat Tennis Center
Montana State University-Bozeman
"Tennisbookings is an awesome online program that allows me to run my business efficiently.
All of our clients are able to use this program no matter where they are, and it
is very user friendly! Tennis bookings has made the difference from our club being
an average club to becoming a club with the most advanced online booking system.
It is very easy to use as an administrator as well as a client."
Director and Head Coach
AV Performance Tennis Club
"We do not operate like most clubs, yet Tennis Bookings has the flexibility to accommodate
our needs quite elegantly. Users and Pros book courts as needed and within the structure
of availability that we have created. Admins have minimal involvement after the
Usage of the admin interface is intuitive and requires practically no training.
Usage of the end user interface is likewise simple and requires no training of the
club's members. We derive additional benefit now because we can track court utilization
with much greater detail."
Kenneth G. Emerson
Mendham Golf & Tennis Club
"The tennisbookings.com team helped our swim and tennis club create a personalized
court reservation system which works well for managing our 8 tennis courts and 3
platform tennis courts. Setting up the system was easier than expected, and our
members really appreciate the ability to make online reservations 24/7, instead
of just during pro shop hours, and hearing about upcoming programs and events each
time they log in to book a court.
Since implementing the online reservation system, not only have we made it easier
for our members to make court reservations, we've seen less conflict among members
booking courts during peak demand times and an increase in our guest revenue. Well
worth the investment! "
Club President, CT
"The staff of the BHC found this online reservation system quite user friendly, especially
compared to what we were using. Paul at Tennis Bookings took the time to learn about
how we did things here at the BHC and modified the program to meet many of our needs,
and more. Paul is quite knowledgeable and very accommodating; Paul is on your team
and wants his system to meet all your needs. One or two details we found helpful,
that were not part of this reservation system, will be!
Paul takes interest in your process and is quite willing to update the existing
program. The upload to our web site could not have gone more smoothly. Lastly, the
membership feedback has been ALL positive. We feel we have a win-win situation.
Thank you Tennis Bookings."
Belmont Hill Club, MA
"Things are going smoothly here at BETC. Thank you for all of your help, patience,
support and expertise with the program. Members are liking it, staff loves it, and
we seem to be selling more courts. Am looking forward to seeing the court usage
data in a month or so. Again, I can't tell you how many positive comments I have
gotten at the front desk. Our members LOVE this program. "
Boeing Employees Tennis Club
"TennisBookings.com has not only dramatically reduced
our internal court scheduling workload, it has also unequivocally given us a competitive
advantage over other clubs in the area. Our members appreciate the ease and convenience
of booking their own courts and lessons from home, from work or on the go from their
PDA. This saves them time, and thanks to fewer phone calls, frees up our staff for
other productive activities. Finally, we have been exceptionally pleased with the
level of service and customization offered: the system caters to our business practices
and integrates seamlessly with our website. Great job!"
Manager Nassau Tennis Club, NJ
908 359 8730
"As one of the busiest tennis clubs in the country - boasting 18 courts - the
system has revolutionized our club's reservation process. Allowing members to book
online has been a great feature, and our court usage has increased because the members
have been able to see (and reserve) the available court times. Likewise, our staff
are no longer under fire for any reservation errors, since the reservation process
is placed in the member's hands, and designed to be much more error proof. The ability
to audit the history of a reservation allows management the ability to hold staff
accountable when there is a reservation discrepancy or cancellation, resulting in
less errors and better training of staff.
Our Club has been able to elevate the level of service at our Sports Desk now that
the task of taking reservations has been lifted from these employees. The program
is enjoyed by members and staff alike, and a real win- win for Manhattan Country
Club! Tennisbookings.com has always provided speedy and prompt customer service
and they made our transition online smooth and effortless. We love TennisBookings.com!
Manhattan Country Club Manhattan Beach, CA
"We have been using TennisBookings as our court scheduler for about two years now
and are very pleased with the program and the customer service from TennisBookings.
The customer service staff has always been very quick to respond. They have also
been clear and creative in finding a solution if we have a question or need. Briefly
the court scheduling system has: Reduced our labor costs in bookings, cancellations
and billing Allowed clients the ability to book/cancel or change court reservations
24/7 Allowed clients the ability to see open courts and fill them Allowed us an
easy way to contact all members Allowed us a good way of tracking court usage Overall
the program is flexible and easy to use. I have never had a member call me and ask
for directions on how to book a court. I can highly recommend TennisBookings."
Principia College Men's Tennis Coach
"We have been using tennisbookings.com for the past 6 months and are very happy with
its great customer service. They respond to any questions we might have extremely
fast. The booking system itself is very easy to use and keeps our tennis reservations
very organized. The system keeps track of every little detail which is important
to give outstanding service to our Resort guests. We love tennisbookings.com here
at The Ritz-Carlton, Grand Cayman!!!"
Thomas Neuert Director of Tennis
The Ritz-Carlton, Grand Cayman
The Courts Tennis Center by Nick Bollettieri
Cayman Islands Office: (345) 815-6599
"Since we switched our reservation system to tennisbookings.com, our members have
unanimously remarked that it is a tremendous improvement over our previous call-in
service. With a few clicks of the mouse, it is a breeze to view available court
time and book a court. The site is intuitive and straight forward even when using
it for the first time. We have witnessed greater court utilization because of the
ease of viewing court availability in real time. Would highly recommend tennisbookings.com
to any club."
President Cape Ann Paddle Tennis Club
"We implemented the TennisBookings system one year ago and we are more than satisfied
with its features. Staff appreciate the real time reservations; members are happy
to be able to view court availability without calling in; and both staff and members
are pleased with the ease of managing court time. I can schedule an entire season
of programs, editing for Holiday dates and special events. We highly recommend this
program; it's a perfect fit for our facility."
YMCA of Saratoga, Branch & Tennis Director
Saratoga Springs, New York
"The Village of Oak Creek Association, in Sedona (AZ), has been using the TennisBookings
system for the past year. We have 2 tennis courts and about 50 members. The system
replaced a manual sign-up sheet, which had a myriad of problems. The TennisBooking
system has been absolutely problem-free.
We have more than our share of 'computer-challenged' users, but everyone found it
easy to use and is now very enthusiastic. There was virtually no learning curve.
Members make their reservations from home (or from any computer anywhere), and can
easily see what courts are free and when. There are no conflicts, arguments, or
As system administrator, I frequently forget that I have any duties at all. I added
a new account from a cruise ship in the Mediterranean, and several times from my
i-phone. The system provides true web-based convenience.
We support public drop-in play for certain times of the day. The TennisBookings
staff actually proposed and implemented several custom features to facilitate this.
I have been very impressed with their service. Thank you very much."
"Brattleboro Reservations supports three diverse sets of courts and patrons [tennis,
squash, racquetball]. Before we settled on TennisBookings we had used an on-site
paper signup, a telephone reservation service, and
other on-line reservation programs. We plan on staying with Tennis
1. initial setup was fast and cost nothing,
2. any changes that we felt needed to be made after people started using the system
were made quickly,
3. unique modifications for our site were provided at little or no charge,
4. it's easy to use, and last, but certainly not least,
5. it takes surprisingly little of my time to administer the system."
Brattleboro RacquetSports, Brattleboro, VT
"TennisBookings has helped bring a new level of organization and structure to our
tennis court oversight. In addition to the scheduling system itself, their customer
service is top notch, answering any questions we had promptly and thoroughly.
'The tennisbookings system was such a success with our tennis courts that we are
now also using it to manage our university squash courts as well."
Coordinator, Athletic Facilities and Operations
"The Tennis Bookings Reservation site has revolutionized
our tennis program is several areas: It enables us to provide far superior service
to our members by creating one easily accessible place for pre-approved members
to reserve their own court, sign up for any tennis event, and access the latest
tennis information through live links much like a website within a website. From
the administration side, it has drastically reduced the time needed to pre-reserve
courts for lessons, league matches, and special events. It also allows us to have
a tangible record keeping source with easy access to member information for billing
The customer service we have received has been excellent and I would recommend the
TennisBookings system to any facility looking for a more efficient way to handle
the everyday challenges of running a tennis program."
Indian Hills Country Club, Georgia
"Our tennis club has been using the Tennis Booking
court reservation system since May of 2010 and we have found it to be very reliable.
The vendor has been very prompt in working with us to customize the system to meet
our requirements. Other support service has also been
very good. The system has resulted in a cost savings since we now require only minimal
admin assistance in taking court reservations. We are also experiencing improved
President of the Charbonneau Tennis Club
"The Tennis Scheduler has made booking courts much
simpler for our Front Desk staff. It's easy to learn and use, even for a non tennis
player. We've eliminated all the paper we used to use, and Members like being able
to go on line to see how the courts are booked. I would recommend it highly to any
Tennis Club or Facility."
Jay Potter, General Manager
Belvedere Tennis Club
"I have found the TennisBookings system to be the
answer to many issues we faced. Tops on the list are: � It provides us witha readily accessible communication system with our members
for program schedules and special events; � It is an easy method of equal opportunity
for all members to get the reservations they want, and a visual
to see when other times are available. This has
led to a more equal distribution of court times throughout
the day and by all club members, not just the ones that used to hit the phone redial
button time after time in the mornings... � It has reduced our front desk staffing
needs from 2 people during prime times on duty, to only one person during most hours
of the day.
The time to set up the system and monthly investment has been well worth it! The
service and tech support that we have received throughout the process has been remarkably patience for our "special" needs from time to time. Thank
you for providing this service."
Wenatchee Racquet & Athletic Club Manager
"TennisBookings has been a great addition to our winter
tennis experience. Our members can now see what courts are available in our winter
bubble and can reserve them on their own without having to make a phone call. This
is especially helpful after hours when our clubhouse office is closed. The system
is very user friendly and for all that it does I believe
it provides exceptional value."
Director of Tennis
Oak lane Country Club
"By making real-time court-availability information available to our players, going
online with TennisBookings.com has increased our court utilization, and this has
improved our bottom-line. Some of the most notable benefits have been:
(1) provides up-to-the-minute availability and reservation access to players where
ever they are 24/7,
(2) very intuitive to use with no staff or customer training needed,
(3) always prompt and helpful customer service,
(4) allows us to generate an historical record of usage to better predict future
Court utilization and member satisfaction is up while our front-desk staffing needs
are down. The system more than pays for itself by selling otherwise unused court
hours. To me, tennisbookings is a no brainer for any facility"
Garrick Blalock Associate Professor and Academic Advisor to the Cornell Tennis Program
Charles H. Dyson School of Applied Economics and Management
"Everything is functioning very
well with the integration of tennisbookings into the rowayton paddle website. Thank
you again for your assistance. In addition to your capable booking system, the technical
and systems support is superb. I look forward to working with you on future projects."
Rowayton Paddle Club, CT
"We switched to Tennis Bookings online reservation
system in March 2010 and couldn't be happier with the results. The membership has
embraced the ease of use and can't imagine not having this option to book their
court times online. It has made reserving a court quick and easy.
When we've had any questions regarding any of our set-up particulars, Paul has been
quick to respond with an answer or solution. We would highly recommend Tennis Bookings
to anyone looking for an online booking reservation system.
The Racquet Club
"We recently made the switch from a phone reservation
system to tennisbookings.com. The transition went very smoothly and our members
are very happy with the change. I was the interface between our club and tennisbookings
during system implementation, and as such brought little to no technical skills
in terms of getting such a system up and running. However, Tennisbookings did a
nice job of getting me up to speed without undue pain. They were extremely helpful
throughout the transition process."
Acton Indoor Tennis Association
"Due to budget constraints, our front-desk is normally
staffed for only a few hours a day. This used to mean
we were often missing out on revenue-earning court bookings because we had no one
available to answer the phone. However, since we went live with the TennisBookings
system we can now take bookings 24/7, and this has definitely improved our revenue!
The fact that many bookings are now also paid for online further reduces
our need for front-desk staffing. The same applies for our annual membership dues
- most of these are now paid for online and this has significantly reduced this
yearly headache for our staff.
The online system is helping to increase revenue and at the same time decreasing
our operating costs. I remember one particular weekend when, due to early completion
of a college tournament, we suddenly had a lot of available court-time. A quick
email blast to our members about the open courts had a terrific response and the
courts quickly filled-up with paid-for bookings - even though there was nobody at
the front desk! The extra income from this one afternoon more than paid for our
use of the online system for many months."
Manager, Reis Tennis Center, Cornell University, Ithaca, New York
"We are delighted with the introduction of the Tennis Bookings court scheduler at
our Club Torrey Pines apartment community in San Diego. Previously we had relied
on a simple sign-up board at the courts however, this really only provided for a
"first come/first served" walk-up basis for court usage and we wanted to do more.
By implementing Tennis Bookings' system we now have an electronic tool whereby our
residents can book a court from home, while traveling on business or anywhere they
can access the internet. Upon installation and after sending out a memo to our 480
resident units explaining the system, we saw an immediate use of the system for
court bookings and received comments from our residents complimenting us on providing
this efficient way of reserving a court.
We also installed a kiosk at the court center where residents can walk up, see availability
and claim a court at that time. Concurrent with adding the court scheduler we provided
for one court to be dual striped to allow either traditional tennis or use as a
pair of Pickleball courts. While this was a new concept for Tennis Bookings, they
quickly understood our objective and provided a modification to their standard system
to allow for booking either tennis or Pickleball.
The system is great but the support from Tennis Bookings is even better. From our
initial inquiry, all the way through planning and implementation, and now as we
operate with the system in place we have received immediate and simple-to-understand
support from Tennis Bookings. The process could not have been easier to add this
excellent component to our racquet center."